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2138401 - Error: Request Processing Failed (XLS 000009) Cannot Connect to OLAP Source

Symptom

  • When connecting to BEx query from Dashboard through OLAP Connection, an error occurs - "Request processing failed. (XLS 000009) Cannot connect to the OLAP source"
  • BW entitlement account in CMC > authentication > SAP becomes locked out if you attempt multiple refreshes
  • Fiddler log show error message -Caused by: com.businessobjects.mds.olap.protocol.sap.jco.JCOException: com.sap.conn.jco.JCoException: (103) JCO_ERROR_LOGON_FAILURE: Name or password is incorrect (repeat logon) on <IP or Servername> sysnr 01
  • When creating new query below error is displayed

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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.1 (issue could also affect 4.0 and multiple SP's)
  • Dashboard 4.1
  • Dashboard 4.0

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Dashboards 4.0 ; SAP BusinessObjects Dashboards 4.1

Keywords

openSapBwBrowsingSessionFailed Entitlment BW locked lockout lock incorrect password , KBA , BI-RA-XL , Obsolete: BusinessObjects Dashboards and Presentation Design , Problem

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