Symptom
- When connecting to BEx query from Dashboard through OLAP Connection, an error occurs - "Request processing failed. (XLS 000009) Cannot connect to the OLAP source"
- BW entitlement account in CMC > authentication > SAP becomes locked out if you attempt multiple refreshes
- Fiddler log show error message -Caused by: com.businessobjects.mds.olap.protocol.sap.jco.JCOException: com.sap.conn.jco.JCoException: (103) JCO_ERROR_LOGON_FAILURE: Name or password is incorrect (repeat logon) on <IP or Servername> sysnr 01
- When creating new query below error is displayed
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Environment
- SAP BusinessObjects Business Intelligence Platform 4.1 (issue could also affect 4.0 and multiple SP's)
- Dashboard 4.1
- Dashboard 4.0
Product
SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Dashboards 4.0 ; SAP BusinessObjects Dashboards 4.1
Keywords
openSapBwBrowsingSessionFailed Entitlment BW locked lockout lock incorrect password , KBA , BI-RA-XL , Obsolete: BusinessObjects Dashboards and Presentation Design , Problem
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