2138470 - Performance Management Domain Report Shows HTML Tags In Front of Text

• SAP SuccessFactors People Analytics
• SAP SuccessFactors Performance Management

1. Login to the system
2. Navigate to Home dropdown > Reporting
3. Run the report or create a new report based on the Performance Management domain
4. Some columns return values with additional characters before text e.g. '<p><font size="1">'
5. When navigating to the form, the fields are displayed correctly

Expected behavior

IMPORTANT NOTES BEFORE PROCEEDING:

• The report will show the data as plain text. It is not possible for the reporting tools to display data in rich text format.
• If the text was copied from another program such as MS Word and data was pasted into the form, this behavior can happen even if the below setting is enabled
  

Confirm if Remove HTML tags for ad-hoc reporting on Performance Management v11. — requires “Rich text editor for PM and 360” is enabled in Provisioning

1. Navigate to Admin Center > Check Tool
2. Under the System Health tab, look for the Application drop down and select Reporting > Go
3. Check the box for HTML tags are appearing in different Ad Hoc report fields when the report is created using the Performance Management subdomain schema. (PMV11RemoveHtmlTagsCheck) > Select Run 1 Check
   1. If issues are not found, please have the users correct the data in the forms. There is no way for Product Support to correct this.
   2. If issues are found, the setting can be enabled in the admin center with the following steps:

Admin Center > Performance Management Feature Settings >  Remove HTML tags from form review input in Table and Story reports 

Note:

Copying text from other programs can corrupt the form and sometimes it is not possible to fix it:

Please note that this kind of behavior can happen even when "Remove HTML tags..." is enabled if the text was copied from another program such as MS Word and data was pasted into the form. Unfortunately, if the issue persists there is no way for Product Support to correct this. For options on how to prevent this from occurring in the future, please review 2076569 - Manage Live Forms - Sanitize Rich Text Inputs to Remove Bad Characters - Performance Management.

3345991 - SAP SuccessFactors Reporting & Analytics Provisioning Configuration Changes

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