SAP Knowledge Base Article - Preview

2138944 - Error "Users generation failed on Enterprise Manager, reason Unexpected error" in step Configure CA Introscope

Symptom

In the Basic Configuration in transaction SOLMAN_SETUP, step 3. Configure CA Introscope, select an Introscope Enterprise Manager and click on User Management. When performing the activities in the user management popup, error below would display:

"Users generation failed on enterprise manager, reason Unexpected error occurs in method Em users generat"

Disclamer: "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

em_error.png

 


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Environment

  • Introscope Enterprise Manager 8.x 
  • Introscope Enterprise Manager 9.x
  • SAP Solution Manager 7.1

Product

SAP Solution Manager 7.1

Keywords

Users generation failed on Introscope Enterprise Manager, reason Unexcepted error occurs in method Em users generat, Configure CA Introscope, User Management , KBA , XX-PART-WILY , Introscope by CA Technologies , SV-SMG-DIA-WLY , Solution Manager / Introscope Integration , Problem

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