You are trying to use the Route Planning Web Service.
Reproducing the Issue
- Go to Visits work center;
- Click on Visits;
- Select View all;
- Select 2 or more Visits;
- Click on Route Planning;
- The system will not trigger Visit plan.
This is a system behavior, currently Route Planning Web Service in C4C is not available.
KBA , LOD-CRM-ACT-VST , Visit Planning , How To
SAP Cloud for Customer core applications 1708 (old) ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer add-ins 1711