SAP Knowledge Base Article - Public

2139269 - The Google Route Planning Web Service is not Available


You are trying to use the Route Planning Web Service.

Reproducing the Issue

  1. Go to Visits work center;
  2. Click on Visits;
  3. Select View all;
  4. Select 2 or more Visits;
  5. Click on Route Planning;
  6. The system will not trigger Visit plan.


This is a system behavior, currently Route Planning Web Service in C4C is not available.


KBA , LOD-CRM-ACT-VST , Visit Planning , How To


SAP Cloud for Customer core applications 1708 (old) ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer add-ins 1711