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2140144 - 'Test logon' for JAVA Admin user in step Enter System Parameters fails with CX_DIAGSTP_JAVA_ACCESS - An error occured while communicating with Message Server

Symptom

During the execution of the Managed System Configuration for JAVA systems, the 'Test Logon' for the JAVA Administrator user in step 'Enter System Parameters' fails with the following error:

A technical error occured. Java credentials could not be checked.
Error Action failed : An error occured while communicating with Message Server <managedhost:port> through the instance <instance> (<host>) : Error to retrieve the process from Message Server (detail: java.io.IOException: AttachToMessageServer(): No answer from message server within 60 sec.); nested exception is:
java.io.IOException: AttachToMessageServer(): No answer from message server within 60 sec.(cause=java.io.IOException AttachToMessageServer(): No answer from message server within 60 sec.). Therefore the preliminary look-up of the Managed Java Message Server information (<managedhost:port>) via the Agent is not possible.

The following picture describes the error:

error_1.png

Also, in the step logs it is possible to see the error:

A technical error occured. Java credentials could not be checked

The details of the error show:

CX_DIAGSTP_JAVA_ACCESS : Error Action failed : An error occured while communicating with Message Server <managedhost:port> through the instance <instance> (<host>) : Error to retrieve the process from Message Server (detail: java.io.IOException: AttachToMessageServer(): No answer from message server within 60 sec.); nested exception is:
java.io.IOException: AttachToMessageServer(): No answer from message server within 60 sec.(cause=java.io.IOException AttachToMessageServer(): No answer from message server within 60 sec.). Therefore the preliminary look-up of the Managed Java Message Server information (<managedhost:port>) via the Agent is not possible.

The following picture describes the error:

 error_2.png


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Environment

  • SAP Solution Manager 7.1 and 7.2
  • SAP Solution Manager Diagnostics

Product

SAP Solution Manager 7.1

Keywords

CX_DIAGSTP_JAVA_ACCESS timeout error , KBA , SV-SMG-INS-DIA , Configuration of Root Cause Analysis related infrastructure , Problem

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