2141819 - Active Directory Single Sign On stopped working after changing service account's password

Symptom

Active Directory Single Sign On (AD SSO) stopped working after changing service account's password. When an AD user login to BO Launch Pad, login screen will popup.

Environment

SAP BusinessObjects BI Platform 4.x

Product

SAP Crystal Server 2013

Keywords

CMC, CCM, SA, pwd, DC, synchronize, break, login page, logon page, logon screen, changing password, incorrect password, SSO not work , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem

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