2143214 - Error When Opening Excel Workbook | SAP Knowledge Base Article

Symptom

When trying to open workbook with the Excel add-in you may encounter performance issues or even an error message:

Unexpected error in server communication; session needs to be closed
Message was: The remote server returned an error: (500) Internal Server Error.
(Exception System.Net.WebException)

Or

Unexpected error in server communication; session needs to be closed
Message was: The remote server returned an error: (504) Gateway Timeout
(Exception System.Net.WebException)

Environment

SAP Business ByDesign
SAP Cloud for Customer

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions

Keywords

Add-in, excel, report, time out, session needs to be closed, unexpected error , KBA , excel add-in , unexpected error in server communication , analytics , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , LOD-CRM-EMP , Employee , How To

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