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2143353 - Error messages appear when opening a specific Web Intelligence report: “The action cannot be performed. (Error: INF)”, “Load Driver Call: Initialize (WIS 00000)”


The following error messages appear when opening a particular Web Intelligence report in BI Launchpad:

  • In HTML mode: "The action cannot be performed. (Error: INF)"


  • In Applet mode: "Load Driver Call: Initialize (WIS 00000)"


  • The report can be opened on server A, but getting error messages after transferring it to server B.
  • Server A is on a higher Support Package level, than server B.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."



  • SAP BusinessObjects Business Intelligence Platform 4.0
  • SAP BusinessObjects Business Intelligence Platform 4.1
  • SAP BusinessObjects Business Intelligence Platform 4.2
  • Web Intelligence


SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2


web intelligence, webi, The action cannot be performed. (Error: INF), Load Driver Call: Initialize (WIS 00000), migrated report, WIS 00000, WIS 30650 , KBA , BI-RA-WBI , Web Intelligence , Problem

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