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SAP Knowledge Base Article - PreviewSymptom
- VAR partners that have achieved Partner Center of Expertise (PCOE) certification are entitled to sell and deliver VAR-delivered support.
- These partners are contractually bound to provide all 1st and 2nd level support for their customers.
- If development support is required, the case must be forwarded to SAP, but only after the partner's support duties have been performed.
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Environment
SAP for Me
Keywords
message, OEMs, partner type, contractual obligations, value added resellers, support providers, original equipment manufacturers, partnerEdge , KBA , XX-SER-FORME , SAP for Me , How To
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