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2144008 - SAP VAR Partner Support Obligations


  • VAR partners that have achieved Partner Center of Expertise (PCOE) certification are entitled to sell and deliver VAR-delivered support.
  • These partners are contractually bound to provide all 1st and 2nd level support for their customers.
  • If development support is required, the case must be forwarded to SAP, but only after the partner's support duties have been performed. 



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