- You have configured the "Queue Contact Information" in SAP Contact Center System Configurator - Queue Management - Queues - CDT Settings
- In CDT, there should be a popup prompting to show the queue contact information when there's an inbound queue contact
SAP Contact Center 7.0
Pop up, window, message, Communication Desktop, CDT, CCI, Contact Center, Softphone, BCM, Queue Information , KBA , CRM-CCI , Contact Center Infrastructure , CRM-BCM , Please use CRM-CCI , Problem
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