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SAP Knowledge Base Article - PreviewSymptom
- You have configured the "Queue Contact Information" in SAP Contact Center System Configurator - Queue Management - Queues - CDT Settings
- In CDT, there should be a popup prompting to show the queue contact information when there's an inbound queue contact
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
Pop up, window, message, Communication Desktop, CDT, CCI, Contact Center, Softphone, BCM, Queue Information , KBA , CRM-CCI , Contact Center Infrastructure , CRM-BCM , Please use CRM-CCI , Problem
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