SAP Knowledge Base Article - Preview

2144083 - Queue Contact Information Popup doesn't work


  • You have configured the "Queue Contact Information" in SAP Contact Center System Configurator - Queue Management - Queues - CDT Settings
  • In CDT, there should be a popup prompting to show the queue contact information when there's an inbound queue contact



SAP Contact Center 7.0


SAP Contact Center, on-premise edition 7.0


Pop up, window, message, Communication Desktop, CDT, CCI, Contact Center, Softphone, BCM, Queue Information , KBA , CRM-CCI , Contact Center Infrastructure , CRM-BCM , Please use CRM-CCI , Problem

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