SAP Knowledge Base Article - Public

2146642 - Recruiting – Career Site Password Reset for external candidates not working?


When candidates try to reset their password on the External Career Site, the email with the link to restore it is never received.

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SuccessFactors Recruiting Management


Note: SuccessFactors support staff have a comprehensive troubleshooting guide that they can go through with you to determine which of the causes applies in your instance and what actions will correct any current issues you may be experiencing with emails not being delivered. Please open a support case with Customer Success and request that they perform detailed email diagnostics.


1. Go to Admin Tools → Recruiting → Manage Recruiting Settings

Confirm that “Return address for system-generated emails to candidates” is properly configured and populated with an email address.
Status-triggered emails and some system and ad hoc emails sent from the system default to a generic “from” email address. It is advisable to use something like “” or “” or “” (email address can be real or fake but should be at client’s domain, so no unintended recipient receives a response from the client.) If this is not set up, some emails will not send from the system properly.



2. Go to Admin Tools → Manage Recruiting → Recruiting Email Triggers
Confirm that the email trigger “Career Site Password Reset for external candidates” is enabled and that an Email Template is correctly set using the tokens available. Example below:



3. If both settings are correctly set up and candidates are still not receiving the email notifications for forgot password, please submit a new incident with Customer Success team providing at the following;

a. External Career Site URL;
b. Candidate’s email address;
c. Date and time forgot password was triggered;



KBA , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , Problem


SAP SuccessFactors Recruiting all versions