SAP Knowledge Base Article - Public

2147510 - Error : "Please change the domain in From e-mail address. XYZ is not allowed." While Activating E-mail Template


While activating e-mail template or while sending test e-mail, system throws error stating domain is not allowed.

Reproducing the Issue

  1. Go to Marketing work center.
  2. Choose Content View.
  3. Choose the Email Template to activate.
  4. Go to Actions.
  5. Choose Activate Or Choose Send Test E-mail.

Error appears: Please change the domain in From e-mail address. XYZ is not allowed.

Note: The domain (XYZ) referred above is already maintained under Business Configuration -> E-mail and Fax Settings -> E-mail and Fax Settings.


You get the error during E-mail Template Activation because, there is no sub-domain maintained in your Business Configuration for Activation of Mass E-mail.


Read through the documentation before you add sub-domains that you will use in your E-mail Blast and configure the sub-domain using below path.

  1. Go to Business Configuration work center.
  2. Go to Implementation Projects view.
  3. Choose Open Activity List button.
  4. Go to Fine-Tune phase.
  5. Search and open the activity E-Mail and Fax Settings.
  6. Choose Activation of Mass E-Mail.
  7. Choose Add to add the sub-domain.
  8. Save and Close.


KBA , LOD-CRM-ADM , Administration UI , How To


SAP Cloud for Customer core applications all versions ; SAP Hybris Cloud for Customer add-ins 1702 ; SAP Hybris Cloud for Customer add-ins 1705 ; SAP Hybris Cloud for Customer add-ins 1708