SAP Knowledge Base Article - Preview

2147998 - How to restrict the status in pull down list when searching in CRM UI


When you want to search ITSM(Service desk) documents via status in CRM UI,you may found there are same status for different transaction types.
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Solution Manager 7.1 and above


SAP Solution Manager 7.1 ; SAP Solution Manager 7.2


restrict status, search criteria, DNO_CUST04, SPRO, IMG, PROCESS_TYPE,PROCESS_TYPE_ADD, Channel, CRM webclient ui, CRM_UI, SM_CRM, ITSM, SOLMAN , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To

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