/support/notes/service/sap_logo.png){kind=logo}
SAP Knowledge Base Article - PreviewSymptom
When you want to search ITSM(Service desk) documents via status in CRM UI,you may found there are same status for different transaction types.
Read more...
Environment
Solution Manager 7.1 and above
Product
SAP Solution Manager 7.1 ; SAP Solution Manager 7.2
Keywords
restrict status, search criteria, DNO_CUST04, SPRO, IMG, PROCESS_TYPE,PROCESS_TYPE_ADD, Channel, CRM webclient ui, CRM_UI, SM_CRM, ITSM, SOLMAN , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.
/support/notes/service/facebook.svg)
/support/notes/service/twitter.svg)
/support/notes/service/youtube.svg)
/support/notes/service/linkedin.svg)
/support/notes/service/instagram2.svg)