SAP Knowledge Base Article - Preview

2148197 - Error “E-mail with subject has status Completed; action cannot be performed” when routing or assigning in E-mail workbench

Symptom

When trying to route an E-Mail to another organizational unit or assign to responsible agent in the E-Mail Workbench, you are get an error "E-mail with subject has status Completed; action cannot be performed" although the status of the E-Mail is not completed.

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Environment

  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management all versions ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

207914 INT， 14008030 INT ，14008031 FAX ，14008032 LET， Assign Standard Tasks to Communication Methods ， agent inbox , KBA , crm_erms_workbench 004 , crm_erms_workbench004 , CRM-IC-EMS-MON , Monitoring , CRM-IC-UNI , Agent Inbox , CRM-IC-EMS , E-Mail Response Management System , Problem

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