Symptom
- This is an installation problem.
- All relevant diagnostic information reviewed shows no backup server problems:
- master..sysservers and sp_helpserver entries show correct entry for Backup Server
- ipconfig output confirms name of host server as 'SYBASE',
- netstat does not show any port conflict
- You are able to ping the port assigned to Backup Server without any difficulties.
- SYB_BACKUP has a correct entry in interfaces file
- The error in ASE errorlog says there is an issue with the interfaces file:
kernel Connectivity Library (Directory Control Layer) Error: Error returned by service provider.
kernel Connectivity Library (Directory Control Layer) Error: (InterfacesDriver): Requested server name not found.
server Error: 7220, Severity: 11, State: 1
server Site 'SYB_BACKUP' not found in interfaces file.
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Environment
- SAP Adaptive Server Enterprise (ASE) 12.5.4
- Backup Server 12.5.4 EBF 13387
- Microsoft Windows [Version 5.2.3790] Windows Server 2003 in Citrix Virtual Machine
Product
Sybase Adaptive Server Enterprise 15.5
Keywords
cannot backup, restore, configuration, BS , KBA , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , Problem
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