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SAP Knowledge Base Article - PreviewSymptom
Image/Data is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
In reports, the renamed queues/agents show twice.
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
description, number, type, change name, phone number, title, cost center, group, voicemail, merged data , KBA , CRM-CCI , Contact Center Infrastructure , CRM-BCM , Please use CRM-CCI , Problem
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