2149548 - Login Lockout Settings for Learning

• An end user is unable to unlock his/her own account.
• What are the behaviors of the authentication properties?
• A user can't unlock an account after N number of attempts in a given time period of N number of hours.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Learning

1. Review the system's Login Lockout Settings > System Administration > Configuration > Global Application Settings > Login Lockout Settings >

• The time period is the threshold period in which the user can attempt the number of incorrect logins before getting locked out. 
• The user would have to attempt to unlock their own account if the option "Allow Users to Unlock Own Accounts" is checked to allow them to do so, or the admin would unlock the account for them as necessary.

• In this scenario where Login Attempts = 5 and Time Period for Login Attempts = 1 hour, the user can try 4 times incorrectly for an hour.
• If 5 incorrect attempts are made in a span of an hour, the account will be locked.

2. Review Password Login Policy in Authentication settings (System Admin > Configuration > System Configuration > Authentication).

• LoginPolicy determines the system behavior during user login process.
• "lockout" enables/disables the check for the number of times an admin/user tries to login.
• If it is set to true the LMS will lock out the admin/user after n login failures (The number of login failures can be set in Admin/System Admin/Login Attempts).
• If it is set to false the number of login failures cannot be edited and the admin/user may attempt to login any number of times.

loginPolicy.ADMIN.lockout=true
loginPolicy.USER.lockout=true

• KB article 2326154 - Reset password for LMS PLATEAU account
• KB article 2413080 - How to Unlock User Account in LMS after reaching maximum attempts?

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