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2149786 - Customizing help settings in transaction SR13


  • Application help  does not appear
  • Entry page of SAP Library does not appear
  • Message appears like SH 720: 'No documentation available' or 'Page cannot be displayed'
  • Error message H2 742: "Access to SAP documentation is not configured"

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."



One of following help types has been installed locally and SAP Library Installation Guide  was used:

  • PlainHtmlHttp
  • PlainHtmlFile
  • HtmlHelpFile


SAP Library, Documentation, Application Help, SR13, PlainHtmlHttp, PlainHtmlFile, HtmlHelpFile, HtmlHelp, PlainHtml, SH720, SH 720, Page cannot be displayed, help type, H2 742, H2742, IWB_PATH_SERVER_FOR_CLASS_GET, SAPLSR10, SAPLSR13, SAPLSI17_V, IWB_HTML_HELP_URL_GET, IWB_HTML_HELP_BROWSER_CALL, IWB_HTML_HELP_OBJECT_SHOW, SIW_INFO_OBJECT_VIEW, SIW_R3LINK_VIEW , KBA , BC-DOC-IWB-DIS , HTML Help , BC-DOC-HLP , F1-Help , UA-DOC , User Assistance Content , Problem

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