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2149786 - Customizing help settings in transaction SR13


  • Application help doesn't appear
  • Entry page of SAP Library doesn't appear
  • Message H2 742: "Access to SAP documentation is not configured" is thrown
  • A message such as SH 720: 'No documentation available' or 'Page cannot be displayed' is thrown

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."



One of following help types has been installed locally and SAP Library Installation Guide was used:

  • PlainHtmlHttp
  • PlainHtmlFile
  • HtmlHelpFile <DEPRECATED>


SR13, SAP Library, Application Help, Documentation, PlainHtmlHttp, PlainHtmlFile, HtmlHelpFile, HtmlHelp, PlainHtml, SH720, SH 720, Page cannot be displayed, help type, H2 742, H2742, IWB_PATH_SERVER_FOR_CLASS_GET, SAPLSR10, SAPLSR13, SAPLSI17_V, IWB_HTML_HELP_URL_GET, IWB_HTML_HELP_BROWSER_CALL, IWB_HTML_HELP_OBJECT_SHOW, SIW_INFO_OBJECT_VIEW, SIW_R3LINK_VIEWSAP, Help Portal, help connection, link, refer, documentation, connection, HTTP, context-sensitive help, glossary, help, SHH.EXE, SAPDOCCD.LOG, Windows, extended help, product assistance, DynamicHelp, SAPTerm, terminology, SAP Help Portal, glossary, SAPTerm, start page, webpage not found, Startseite, SAP-Library, SAP Library, Google Chrome, Microsoft Edge, local, installation , KBA , BC-DOC-IWB-DIS , HTML Help , BC-DOC-HLP , F1-Help , UA-DOC , User Assistance Content , Problem

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