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2151243 - Incident forwarded to SAP automatically when the end user reply in VAR senario.


When VAR partner's enduser replied an incident to support desk, then the incident was automatically sent to SAP if the component is changed to XX-SER*(Like XX-SER-NET-HTL).



Solution Manager 7.1


SAP Solution Manager 7.1


VAR Partner, ITSM, SMIV, ZMIV, Component, automatically forwarded to sap, author action, sm30, system status, open, I1002,IM_REP_STA, AGS_WORK_CUSTOM , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To

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