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SAP Knowledge Base Article - PreviewSymptom
When VAR partner's enduser replied an incident to support desk, then the incident was automatically sent to SAP if the component is changed to XX-SER*(Like XX-SER-NET-HTL).
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Environment
Solution Manager 7.1
Solution Manager 7.2
Product
SAP Solution Manager 7.1
Keywords
VAR Partner, ITSM, SMIV, ZMIV, Component, automatically forwarded to sap, author action, sm30, system status, open, I1002,IM_REP_STA, AGS_WORK_CUSTOM, solman, solution manager , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To
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