SAP Knowledge Base Article - Preview

2151983 - Account Owner is not Determined correctly Based on Employee Work Distribution Rule

Symptom

You have created a Employee Work Distribution Rule to automatically assign an Owner (employee responsible) for an Account.

With this rule, you are expecting that when you create an account and add the state code the system should automatically determine the account owner based on this rule. Instead, the account owner field already has a name (name of creator) and this does not change. 

Even when you delete the owner and save, The rule doesn't work.


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Product

SAP Hybris Cloud for Customer add-ins 1708 ; SAP Hybris Cloud for Customer add-ins 1711

Keywords

KBA , customer , account , new , determination , SRD-MD-OM , Organizational Management , How To

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