- You are integrated with SAP Contact Center (AKA BCM).
- You are expecting data from SAP Contact Center to be populated into both CRMD_CIC_CTI_H and CRMD_CIC_CTI_I tables in CRM, but it is not.
- SAP Contact Center
- SAP Customer Relationship Management (CRM)
- SAP enhancement package for SAP Customer Relationship Management
- SAP enhancement package for SAP CRM, version for SAP HANA
Business Communication Management 7.0, Integration, Telephony, ICI, CCI, CCtr, SAPphone BW statistics upload integration interface CRM_CIC_CTI_LOAD CTI load RDI OII web service , KBA , sap contact center , crm_cic_cti_load cti , sapphone , bw statistics , CRM-CCI , Contact Center Infrastructure , CRM-ANA-IC , Interaction Center , Problem
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