SAP Knowledge Base Article - Preview

2152143 - CTI Data From SAP Contact Center is not populating the CRMD_CIC_CTI_H and CRMD_CIC_CTI_I tables in CRM

Symptom

  • You are integrated with SAP Contact Center (AKA BCM).
  • You are expecting data from SAP Contact Center to be populated into both CRMD_CIC_CTI_H and CRMD_CIC_CTI_I tables in CRM, but it is not.


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Environment

  • SAP Contact Center
  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Contact Center, on-premise edition all versions ; SAP Customer Relationship Management 7.0 ; SAP enhancement package for SAP CRM all versions

Keywords

Business Communication Management 7.0, Integration, Telephony, ICI, CCI, CCtr, SAPphone BW statistics upload integration interface CRM_CIC_CTI_LOAD CTI load RDI OII web service , KBA , sap contact center , crm_cic_cti_load cti , sapphone , bw statistics , CRM-CCI , Contact Center Infrastructure , CRM-ANA-IC , Interaction Center , Problem

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