Symptom
- The logon to BI Launchpad dialog box doesn't appear in SAP Dashboards
- The Enterprise option doesn't show in the Open from Platform window either.
Environment
- SAP Dashboards 4.x
- Citrix XenApp 6.5
Reproducing the Issue
- Install a patch / Support Pack on top of an existing SAP Dashboards install
- Launch SAP Dashboards
- File > Log on To Platform
- No dialog box pops up
Cause
- This might be caused by the presence of earlier Support Pack or Patch installed on that server machine
Resolution
- Copy the following files from a working machine to the non-working machine:
C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\filedialog.dll
C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\Xalan-C_1_10.dll
C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\XalanMessages_1_10.dll
C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\libOCAhelperw-5-0.dll
C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\fssl-1-2-1-6.dll
C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\ebus-3-3-2-7.dll
C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\locale_fallback-4-0.dll
N.B: if the problem still persists, you can copy the complete content present under: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\
Keywords
window, pop-up, Xcelsius, possible, display, BIplatform , KBA , BI-RA-XL , Obsolete: BusinessObjects Dashboards and Presentation Design , Problem