Symptom
- An employee signature is not captured in a form
- The form is not appearing in the Employee signature step
- Once the signature step is completed, the form is filled with data but the employee signature is missing
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- An employee logs into the Onboarding system
- Then completes the New Employee step & electronically signs all the forms
- The Submit all Documents button is selected
- Log in to check the employee form by clicking on the Document Center tab
- Search for the employee's form
- Notice the employee form does not have an employee signature
Cause
- This issue is caused by the misconfiguration of the PDF forms
- In Settings > PDF Forms > The EmployeeSignature field is not configured correctly to show who needs to sign this field in PDF
Resolution
- Log in as an Admin User
- Within Onboarding, click on the Settings tab
- Click the PDF Forms sub-tab
- Select the PDF form
- For the EmployeeSignature field, specify the Employee to sign this field as shown below
- Select the value for the Sign field and click update
Keywords
SF, Success Factors, OBD, ONB, On Boarding , KBA , LOD-SF-OBD , Onboarding , LOD-SF-OBD-FRM , Country Compliance Forms , Problem
Product
SAP SuccessFactors Onboarding all versions