2153457 - Unable to Launch Lumira Desktop

• When launching Lumira Desktop, the following error message pops up:
  An error has occurred. See the log file <path_to_log_file>
   
  
  
• In the log file, the following entries are recorded:

• !ENTRY org.eclipse.osgi 4 0 2015-03-31 09:47:40.215
  !MESSAGE Application error
  !STACK 1
  java.lang.IllegalStateException: Unable to acquire application service. Ensure that the org.eclipse.core.runtime bundle is resolved and started (see config.ini).
   at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:74)
   at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:353)
  ...

• !ENTRY com.sap.hilo.zen.integration 4 0 2015-03-31 09:47:45.426
  !MESSAGE FrameworkEvent ERROR
  !STACK 0
  org.osgi.framework.BundleException: State change in progress for bundle "reference:file:plugins/com.sap.hilo.zen.integration_1.23.0.jar" by thread "Component Resolve Thread".
   at org.eclipse.osgi.framework.internal.core.AbstractBundle.beginStateChange(AbstractBundle.java:1088)
  ...
  Root exception:
  org.eclipse.osgi.framework.internal.core.AbstractBundle$BundleStatusException
   at org.eclipse.osgi.framework.internal.core.AbstractBundle.beginStateChange(AbstractBundle.java:1088)
  ...

• org.osgi.framework.BundleException: State change in progress for bundle "reference:file:plugins/org.eclipse.core.runtime_3.8.0.v20120912-155025.jar" by thread "Component Resolve Thread".
   at org.eclipse.osgi.framework.internal.core.AbstractBundle.beginStateChange(AbstractBundle.java:1088)
  ...

• org.osgi.framework.BundleException: State change in progress for bundle "reference:file:plugins/org.eclipse.core.contenttype_3.4.200.v20120523-2004.jar" by thread "Component Resolve Thread".
   at org.eclipse.osgi.framework.internal.core.AbstractBundle.beginStateChange(AbstractBundle.java:1088)
  ...

• org.osgi.framework.BundleException: State change in progress for bundle "reference:file:plugins/org.eclipse.equinox.registry_3.5.200.v20120522-1841.jar" by thread "Component Resolve Thread".
   at org.eclipse.osgi.framework.internal.core.AbstractBundle.beginStateChange(AbstractBundle.java:1088)
  ...

• SAP Lumira Desktop/Discovery, version 1 and higher
• Operating System: Windows 7 or Windows Server 2008 R2

1. Launch Lumira Desktop
2. Error message pops up

This issue is caused by anti-virus scan (e.g. McAfee On-access Scan) on the client Windows OS

Turn off any anti-virus software, or add an exception rule for Lumira Desktop process.

Note: Depending on how the antivirus is configured it may cause slow downs for software, please work with your I.T. department to properly configure your antivirus for your organizational needs.

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