SAP Knowledge Base Article - Public

2154494 - Emergency Contact Import Error


Partners might report an issue that they are getting "Internal System error encountered while importing record “while importing Emergency contact.


Employee Central

Reproducing the Issue

The below error appears when you Import Emergency Contact without the relationship field

 Emergency Contact Import Error.png


The error is appearing because if the “Relationship” field is not visible on the Emergency Contact Portlet then we will experience this error.


1) In the Succession Data Model for HRIS element EmergencyContact - the field "relationship" could be configured as "visibility=none". So "relationship" field doesn't come up in the Import template. Hence there is internal system error on trying to import.

2) Please update "visibility=both" for field "relationship" in SDM as shown below for emergency contact and upload the SDM. Now "Relationship" field should come up in the Import template. Fill up the mandatory field relationship value and import now it should work fine.



Emergency contact, Emergency contact error, Emergency contact import error , KBA , LOD-SF-EC-EDP , Import Employee Data (EC Core only) , LOD-SF-EC , Employee Central , Problem


SAP SuccessFactors HCM Core 1702


Emergency Contact Import Error.docx