SAP Knowledge Base Article - Preview

2155160 - Incident Prioritization for SuccessFactors Performance & Goals

Symptom

  • Judging the right priority for Cloud HXM Support Incidents.
  • In order to ensure healthy service levels for all our customers, priority of incidents reported will be judged based on the business impact of the issue.
  • This KB article article outlines the principles which should be used for determining the incident priority.


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Environment

  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Performance and Goals

Product

SAP SuccessFactors HXM Suite all versions ; SAP SuccessFactors Performance & Goals all versions

Keywords

SF, success factors, PMGM, PM, GM, Priority, Incident Priority, Priority Process , KBA , LOD-SF-PM-PM , Performance Management , How To

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