SAP Knowledge Base Article - Preview

2155207 - Compensation & Variable Pay - Incident prioritization


Judging the right priority for Cloud HCM Support cases.

To ensure healthy service levels for all our customers, priority of reported cases will be judged based on business impact of the issue.

This KBA article outlines the principles which should be used for determining an cases priority.



  • SAP SuccessFactors Compensation
  • SAP SuccessFactors Variable Pay


SAP SuccessFactors Compensation all versions ; SAP SuccessFactors HXM Core all versions


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