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SAP Knowledge Base Article - PreviewSymptom
Judging the correct priority for support cases for SAP SuccessFactors Learning.
In order to ensure timely service levels for all our customers, priority of cases reported will be judged based on the business impact of the issue.
This KBA article outlines the principles which should be used for determining the case priority.
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Environment
SAP SuccessFactors Learning
Product
SAP SuccessFactors Learning all versions
Keywords
SAP, SuccessFactors, Learning, SLA, service level agreement, priority, processes, cases , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS , Learning Management System , How To
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