SAP Knowledge Base Article - Preview

2155223 - Incident Prioritization and Processing for Employee Central


  • How determine the correct priority for Cloud HXM/Employee Central Support Incidents
  • In order to ensure healthy service levels for all customers, priority of incidents reported will be judged based on the business impact of the issue
  • This KB article outlines the principles which should be used for determining incident priority



SAP SuccessFactors Employee Central


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions


sf, success factors, EC, One Issue per Incident, Multiple Issues , KBA , LOD-SF-EC , Employee Central , How To

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