SAP Knowledge Base Article - Preview

2155223 - Incident Prioritization and Processing for Employee Central

Symptom

  • How determine the correct priority for Cloud HCM/Employee Central Support cases
  • In order to ensure healthy service levels for all customers, priority of cases reported will be judged based on the business impact of the issue
  • This KB article outlines the principles which should be used for determining case priority


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Environment

SAP SuccessFactors Employee Central

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions

Keywords

sf, success factors, EC, One Issue per case, Multiple Issues, prioritization, Employee Central, very high, priority , KBA , LOD-SF-EC , Employee Central , How To

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