SAP Knowledge Base Article - Preview

2155223 - Incident Prioritization and Processing for Employee Central


  • How determine the correct priority for Cloud HXM/Employee Central Support cases
  • In order to ensure healthy service levels for all customers, priority of cases reported will be judged based on the business impact of the issue
  • This KB article outlines the principles which should be used for determining case priority



SAP SuccessFactors Employee Central


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM suite all versions


sf, success factors, EC, One Issue per case, Multiple Issues , KBA , LOD-SF-EC , Employee Central , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.