SAP Knowledge Base Article - Preview

2155224 - Incident prioritization for "BizX Reporting and Analytics / WFA/WPA"


Judging the right prioritiy for Cloud HCM Support cases.

In order to ensure healthy service levels for all our customers, priority of cases reported will be judged based on the business impact of the issue. This KBA article outlines the principles which should be used for determining the case priority.



SAP SuccessFactors HXM Suite
SAP SuccessFactors People Analytics


SAP SuccessFactors HXM Suite all versions ; SAP SuccessFactors People Analytics all versions


Priority, case Priority, Priority Process, Reporting, Report Center, Story, Adhoc, Table, Canvas, Impact , KBA , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, YouCalc, ORD) , How To

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