- How to judge the correct priority for Cloud HXM Support Cases.
- In order to ensure healthy service levels for all our customers, priority of incidents reported will be judged based on the business impact of the issue. This KBA outlines the principles which should be used when determining Incident Priority.
- For further information on Incident Priority definitions, refer to: http://www.sap.com/corporate-en/about/our-company/policies/cloud/cloud-customer-support.html
- To change an incident priority, see KBA 1522544
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