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SAP Knowledge Base Article - PreviewSymptom
Judging the right priority for Cloud HCM Support customer tickets.
In order to ensure healthy service levels for all our customers, priority of tickets reported will be judged based on the business impact of the issue. This KBA article outlines the principles which should be used for determining the Ticket priority.
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Environment
SAP SuccessFactors HCM Suite
Product
SAP SuccessFactors Employee Central integration to SAP Business Suite all versions
Keywords
priority, incident, ticket, case, process, prioritization, INT, integrations, successfactors, SF , KBA , LOD-SF-INT , Integrations , Problem
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