SAP Knowledge Base Article - Preview

2155319 - Support ticket Prioritization for "SFSF INTEGRATION" area (LOD-SF-INT)

Symptom

Judging the right priority for Cloud HCM Support customer tickets.

In order to ensure healthy service levels for all our customers, priority of tickets reported will be judged based on the business impact of the issue. This KBA article outlines the principles which should be used for determining the Ticket priority.


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Environment

SAP SuccessFactors HCM Suite

Product

SAP SuccessFactors Employee Central integration to SAP Business Suite all versions

Keywords

priority, incident, ticket, case, process, prioritization, INT, integrations, successfactors, SF , KBA , LOD-SF-INT , Integrations , Problem

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