SAP Knowledge Base Article - Preview

2155391 - Incident Prioritization for SAP Jam

Symptom

In order to ensure healthy service levels for all our customers, priority of incidents reported will be analyzed based on the business impact of the issue. This KBA article outlines the principles which should be used for determining the incident priority.


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Environment

 SAP Jam Collaboration.

Product

SAP Jam Collaboration all versions

Keywords

SAP Jam Incident Priority, Incident Priority, Priority  process , KBA , LOD-SF-JAM , SAP Jam , Problem

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