Symptom
In order to ensure healthy service levels for all our customers, priority of cases reported will be analyzed based on the business impact of the issue. This KBA article outlines the principles which should be used for determining the case priority.
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Environment
- SAP Jam Collaboration
- SAP Build Work Zone, Advanced Edition
- SAP SuccessFactors Work Zone
Product
SAP Jam Collaboration all versions
Keywords
SAP Jam,Work Zone,DWS,case,Priority,Jam,DWS , KBA , LOD-SF-SWZ , Digital Workplace Service in Work Zone Advanced edition , LOD-SF-JAM , SAP Jam , Problem
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