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SAP Knowledge Base Article - PreviewSymptom
Judging the right priority for Cloud HXM Support Cases.
To ensure healthy service levels for all our customers, priority of cases reported will be judged based on the business impact of the issue. This article outlines the principles which should be used for determining the case priority.
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Environment
- SAP SuccessFactors Succession Management
- SAP SuccessFactors Career Development Planning
Product
SAP SuccessFactors Succession & Development all versions
Keywords
Incident priority, Case priority, Priority, Adjustment, Priority adjustment, product support, case , KBA , LOD-SF-SCM , Succession Management , LOD-SF-CDP , Career Development Planning , How To
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