SAP Knowledge Base Article - Preview

2155761 - Error: "Failed to retrieve SSO2 logon ticket, please contact BW Administrator." when attempting to logon to SAP BW from Crystal Reports

Symptom

  • Error: "Failed to retrieve SSO2 logon ticket, please contact BW Administrator."
  • Fails to connect to SAP BW from Crystal Reports.
  • It is possible to logon to the SAP BW System from Crystal Reports when using a different SAP user, but fails with other users.
  • When attempting to create a new report off an SAP BW BEx Query in Crystal Reports, it fails to connect to SAP BW, and generates the following error:
          
        "Failed to retrieve SSO2 logon ticket, please contact BW Administrator.
          COM exception caught in CExtToolBar::InitOpenSaveDialog(). HR=0x90000001
          COM exception caught in CExtToolBar::InitializeGlobalData(). HR=0x90000001"


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Environment

  • SAP Crystal Reports 2008
  • SAP Crystal Reports 2011
  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016

Product

Crystal Reports 2008 V1 ; SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016

Keywords

CR, SAPBW, BEX query, SAP BW MDX Query , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

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