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2156335 - CTC Service Not Installed on Monitored System.

Symptom

Errors can be seen in failed extractors and also at exceptions in the SMDAgentApplication log with message "CTC Service Not Installed on Monitored System".

eg.: [EXCEPTION]

 com.sap.smd.agent.plugins.datacollector.exc.RemoteDataCollectException: Error collecting ctc files [sid:SID] [path:[^/j2ee/cluster_config/system/custom_templates/Usage_Type_All_in_One/cfg/services/.*/.*\.properties]] on host [host]; nested exception is:

                com.sap.smd.agent.plugins.datacollector.exc.RemoteDataCollectException: Error while collecting CTC zip for path [[^/j2ee/cluster_config/system/custom_templates/Usage_Type_All_in_One/cfg/services/.*/.*\.properties]] in file [/usr/sap/DAA/SMDA98/SMDAgent/temp/ctc_test_SID_1427486843070.zip]; nested exception is:

                com.sap.smd.agent.plugins.datacollector.exc.RemoteDataCollectException: CTC Service Not Installed on Monitored System.

                at com.sap.smd.agent.plugins.datacollector.DataCollectorService.generateCtcZipFile(DataCollectorService.java:1102)

                at com.sap.smd.agent.plugins.datacollector.DataCollectorService.collectCTCData(DataCollectorService.java:310)

                at com.sap.smd.agent.plugins.datacollector.DataCollectorServicep4_Skel.dispatch(DataCollectorServicep4_Skel.java:178)

                at com.sap.engine.services.rmi_p4.DispatchImpl._runInternal(DispatchImpl.java:336)

                at com.sap.engine.services.rmi_p4.DispatchImpl._run(DispatchImpl.java:201)

                at com.sap.engine.services.rmi_p4.DispatchImpl.run(DispatchImpl.java:727)

                at java.lang.Thread.run(Thread.java:722)

Caused by: com.sap.smd.agent.plugins.datacollector.exc.RemoteDataCollectException: Error while collecting CTC zip for path [[^/j2ee/cluster_config/system/custom_templates/Usage_Type_All_in_One/cfg/services/.*/.*\.properties]] in file [/usr/sap/DAA/SMDA98/SMDAgent/temp/ctc_test_SID_1427486843070.zip]; nested exception is:

                com.sap.smd.agent.plugins.datacollector.exc.RemoteDataCollectException: CTC Service Not Installed on Monitored System.

                at com.sap.smd.agent.plugins.datacollector.collect.provider.ctc.CtcDataProvider.getCtcConfigurationZip(CtcDataProvider.java:1018)

                at com.sap.smd.agent.plugins.datacollector.DataCollectorService.generateCtcZipFile(DataCollectorService.java:1092)

                ... 6 more

Caused by: com.sap.smd.agent.plugins.datacollector.exc.RemoteDataCollectException: CTC Service Not Installed on Monitored System.

                at com.sap.smd.agent.plugins.datacollector.collect.provider.ctc.CtcDataProvider.getCtcConfigurationZip(CtcDataProvider.java:981)

                ... 7 more


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Environment

  • SAP Solution Manager
  • SAP enhancement package for SAP Solution Manager

Product

SAP Solution Manager 7.1 ; SAP enhancement package 1 for SAP Solution Manager 7.0

Keywords

CCDC , CTC , Change Analysis , Missing metrics LM_TOOLS , LM-Tools , LM Tools LM_PORTAL, LM-Portal , LM Portal , KBA , SV-SMG-INS-DIA , Configuration of Root Cause Analysis related infrastructure , SV-SMG-DIA-APP-CA , Change Analysis + Reporting, Configuration Validation, CCDB , Problem

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