SAP Knowledge Base Article - Public

2156376 - Document Routing Notification Tokens and Audit Trail Comments are not Being Translated to Local Language

Symptom

  • Document Routing Notification tokens are not being translated to the locale of the form recipient - they are appearing in English.
  • The System generated content from the [[DOC_COMMENT]] token such as "Skipped on behalf of", "Approved and routed on behalf of" and "System: auto-approved" from the Document routing notification appear in English regardless of the local language of the form recipient.
  • The Audit Trail Comments, such as "Approved and routed on behalf of" and "Document routed forward/backward", "Auto-routed overdue document" are not translated.

Environment

SAP SuccessFactors Performance and Goals

Cause

  • The text without translation are comments added by the system automatically when routing forms.
  • There is no way to translate these system-generated comments.

Resolution

  • When removing the [[DOC_COMMENT]] token from the Document Routing Notification template, the system-generated messages will not be displayed in the notification.
  • However, if removing the [[DOC_COMMENT]] this will disable the option for a form sender to enter a comment for the form recipient when sending the form to the next step.

See Also

2075972 - Document Routing Notification - Routing Comment box is not Visible When Sending the Form to the Next Step

Keywords

Document Routing Notification, DOC_COMMENT, system, approved, token, translate, locale, language, auto, skipped, English , KBA , LOD-SF-PM-EML , Emails and Notifications , Problem

Product

SAP SuccessFactors HXM Suite all versions ; SAP SuccessFactors Performance & Goals all versions