Symptom
Received error below when moving a candidate from one Applicant Status to the next:
Required information to be filled in by the other operators is required to proceed.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Recruiting
Reproducing the Issue
- Log into and proxy as a Recruiter.
- Navigate to a Job Requisition.
- Select a candidate in the New Application Candidate status.
- Move the candidate to the Interview Status.
- Add comment 'Bring in for Onsite Interview'.
- Click Save.
Cause
- The job requisition's required fields were updated after it was approved and posted in the career site.
- Once the job requisition is created/approved and it's posted on the Career Site, do not make any changes on the Requistion Page.
- The underlying requisition id should not be updated with any required fields so the issue is not encounter in the future.
Resolution
- Recreate the issue, noting the timestamp when the error occurs.
- Please request for Recruiting Support to check the error message in Splunk, using the timestamp to see the specific field not being updated.
- Inform the candidate to update the field in the application.
- Once updated, the Recruiter should be able to move the candidate to next status.
Note: The job requisition's required fields should not be updated after it was approved and posted in the career site.
Keywords
sf, success factors, RCM, interview , KBA , LOD-SF-RCM-JOB , Job Postings & Requisitions , Problem
Product
SAP SuccessFactors Recruiting all versions
Attachments
Error1.docx |