SAP Knowledge Base Article - Public

2157471 - Uploading Static Content and Generating a Public Link

Symptom

  • This KBA simplifies how attachments such as logos, images, and PDFs are hosted and shared, both across SAP SuccessFactors (for example, in branding, job postings, or compensation statements) and externally wherever publicly accessible content is required.
  • What are the requirements and information needed to host files?
  • FAQs

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HCM suite

Resolution

SuccessFactors has a built-in tool that can handle the upload/replace of static content to generate a public link called "Public Content Links". This tool will help in hosting static content without the need to submit a ticket to SAP Support. For more details, please access Public Links for Hosting Static Content - SAP Help Portal & 2H2025 - Introducing Public Content Links: Seamless Static Content Hosting in SuccessFactors

How does the file hosting process work?

  • Allows users to upload and manage publicly accessible content such as images, videos, and documents through the Admin Center.
  • The file will be available in a URL link provided in the tool.

What are the prerequisites for using the tool?

  • Role Based Permission Requirements: 
    • You have the following permissions under Administrator Permissions > Admin Center Permissions > Static Content File Hosting:
      • Upload: Allows users to upload new content and generate public links.
      • Replace: Allows users to replace existing content by providing its public link.
  • Configuration Requirements: 
    • To access this feature, go to Admin Center > Public Content Links.
    • Email notifications must be enabled for the administrator uploading the file. If email is disabled, the public link appears only once in the confirmation dialog and can't be retrieved later. To ensure emails are enabled:
      • Go to Admin Center > Change User Email Notification and verify that Email Notification is enabled for the user.
      • Additionally, the user must enable the Settings (under their profile icon) > Notifications > Send emails to me setting.

Note: This feature isn't accessible when acting as a proxy. Only the logged-in user's own session allows access to the Public Content Links tool.

HOW TO UPLOAD:

1. Go to Admin Center > Public Content Links.
2. Select a File to upload.
3. Enter any description, if necessary.
4. Accept the terms and conditions to upload a file. 
5. Click Upload button. 

6. After uploading, the dialog box for the generated public link where the file can be accessed will be prompted. 

HOW TO REPLACE EXISTING CONTENT:

1. On the same tool, Public Content Links, do the same steps in uploading the new content and inputting description if necessary. 
2. Check the toggle for Replace Existing File if you want to replace any previously hosted content. 
3. Once the toggle is enabled, input the URL of your previously hosted content on the Existing File URL field.
4. Accept the terms and conditions to replace the file. 
5. Click the Upload button. 

LIMITATIONS:

  • If customers would like to replace existing files that were uploaded before 2H2025, please reach out to Support under the component LOD-SF-PLT-HOS.
  • If customers would like to delete files that were uploaded before 2H2025, please reach out to Support under the component LOD-SF-PLT-HOS.
  • If customers would like to delete files that were uploaded using the new self-service tool, this is currently not supported using the tool. Instead, customers can replace the file with a dummy file as a workaround

Important highlight:

Be advised that your requested static content files are hosted in a public directory. Anyone with the content URL can access your files on the public internet.

FILE REQUIREMENTS:

  • Avoid using non-English characters in the file name.
  • Do not use special characters in the file name with the exception of underscore "_" and hyphen "-".
  • When attaching files to the case, please remove all spaces from the file title.
    • Incorrect: example file.txt
    • Correct: example_file.txt

The allowed file types are:

  • mp4 (up to 100 MB)
  • jpg/jpeg/png (up to 1 MB)
  • pdf/doc/docx/ppt/pptx/csv/xls/xlsx (up to 10 MB)

FAQs:

  • Can we upload multiple content in one upload using this tool? - Currently, this is not possible. File needs to be uploaded in a single upload. 
  • Will file hosting via SAP Support be discontinued upon introduction of this tool? - Yes. Apart from with certain limitations that are mentioned above.
  • Can we purge/delete previously hosted content? - The current tool does not provide any capabilities of deleting the hosted file. Please ensure to read the terms and conditions and avoid uploading content with sensitive, confidential, and Personally Identifiable Information (PII). The content of the file to be uploaded is customer's responsibility to check. As a workaround, customers can replace with a new file or a dummy file. 
  • Do we have a list of all the public links that were generated for our uploaded static content? - No, we currently do not have any list/table of previously uploaded content.  
  • Can we restrict the access of the URL to logged in users? - No, the file being hosted will be uploaded on a public directory and can be accessed by anyone with the link. 
  • What if the file we want to upload does not meet the requirement or exceeds the allotted size? - We cannot support the hosting of files that do not meet the restrictions, either through the tool or otherwise.

Note: The tool will be continuously improved, you can click the Star icon on this KBA to mark this as Favorite and be updated with future updates on the Public Content Links tool. 

See Also

Keywords

SF, successfactors, Bix Z, FTP, Document Hosting, Performance Manager Links, Host Image, Upload Image, file, filehosting,convert image into URL,jenkins, file hosting in jenkings, jepg, png, docx, ppt, pdf, excel, file format, format, Static File hosting, Public Files, SFTP Files, html, 2825834 

 
, KBA , LOD-SF-PLT-HOS , Static File Hosting , LOD-SF-PLT , Platform Foundational Capabilities , How To

Product

SAP SuccessFactors HCM Suite all versions