2157471 - Hosting Files on a SuccessFactors Server

• This KBA explains how to host files on a SuccessFactors server in order to generate customized links to be used in the system.
• What are the requirements and information needed to provide to Cloud Support for file hosting requests?
• How can I request a file to be hosted on the instance?
• Which is the proper process to request to host a file in SuccessFactors?
• Is there a limit on how many files can be hosted per request?
• What is the maximum size of a file to be hosted in SuccessFactors?
• How can I request for hosted file deletion?
• Which file formats are currently supported to host a file? 

SAP SuccessFactors HCM suite

How does the hosting files process work?

• SuccessFactors Cloud Product Support team hosts files on an internal SFTP server from which they are synced to the SuccessFactors webserver.
• The file will be available in a URL link provided in the case created for the request.

Important highlight:

Be advised that your requested static content files are hosted in a public directory. Anyone with the content URL can access your files on the public internet. If you agree to host your content in a public directory, please add the following note to your case/ticket:

• "[Customer Name] consents to having its static content files hosted in a Public Directory”.

Note: There is no maximum number of files you can request to be hosted in a ticket but the maximum file size for each attachment is 250 MB. Please note that for replacing files in existing URL's there is a limit of 5 per case. If more than 5 is necessary, a separated case must be created for replacing files in existing URL's.

What information is required to raise a hosting files request?

Raise a medium priority Support case under the component LOD-SF-PLT-HOS with the below information:

• Company ID;
• Datacenter Location;
• Files to be hosted, zipped into a single folder;
• For the case you have a Business Justification for a P2 (High), please make sure to provide that on the support case. In case no valid Business Justification for a P2 is provided, CPS team will adjust the priority to P3 (Medium).

Note: If requesting for deletion of a hosting file, please provide the hosted file URL.

Note: Files hosted on a SFTP server can be accessed by anyone with access to the server. Therefore, validate the information shared in the files, and make sure confidential data is not included.

The files must respect these requirements:

• Avoid using non-English characters in the file name.
• Do not use special characters in the file name with the exception of underscore "_" and hyphen "-".
• When attaching files to the case, please remove all spaces from the file title.
• Incorrect: example file.txt
• Correct: example_file.txt

Which hosting file formats are supported? 

• Currently only formats "jepg", "png", "mp4", "docx", "ppt", "pdf" and "excel" are supported.

SF, successfactors, Bix Z, FTP, Document Hosting, Performance Manager Links, Host Image, Upload Image, file, filehosting,convert image into URL,jenkins, file hosting in jenkings, jepg, png, docx, ppt, pdf, excel, file format, format, Static File hosting, Public Files, SFTP Files

, KBA , LOD-SF-PLT-HOS , Static File Hosting , LOD-SF-PLT , Platform Foundational Capabilities , How To

SAP SuccessFactors HCM Suite all versions