SAP Knowledge Base Article - Public

2157471 - Hosting Files on a SuccessFactors Server

Symptom

  • This KBA explains how to host files on a SuccessFactors server in order to generate customized links to be used in the system;
  • What are the requirements and information needed to provide to Cloud Support for file hosting requests?
  • How can I request a file to be hosted on the instance?
  • Which is the proper process to request to host a file in SuccessFactors?
  • Is there a limit on how many files can be hosted per request?
  • What is the maximum size of a file to be hosted in SuccessFactors?

Environment

SAP SuccessFactors HXM Suite

Resolution

How does the hosting files process work?

  • SuccessFactors Cloud Product Support team hosts files on an internal SFTP server from which they are synced to the SuccessFactors webserver;
  • The file will be available in a URL link provided in the incident created for the request.

Important highlight: 

BE ADVISED THAT YOUR REQUESTED STATIC CONTENT FILES ARE HOSTED IN A PUBLIC DIRECTORY. ANYONE WITH THE CONTENT URL CAN ACCESS YOUR FILES ON THE PUBLIC INTERNET. IF YOU AGREE TO HOST YOUR CONTENT IN A PUBLIC DIRECTORY, PLEASE ADD THE FOLLOWING NOTE TO YOUR INCIDENT/TICKET:

  • "[Customer Name] consents to having its static content files hosted in a Public Directory”.

Note: The maximum number of files you can request to be hosted per incident is 15. Additional files must be zipped into a single folder. If hosting more than 15 files is necessary, a separated incident must be created for hosting additional files. The maximum file size for each attachment is 250 MB.

What information is required to raise a hosting files request?

Raise a medium priority support case under the component LOD-SF-PLT-HOS with the below information:

  • Company ID;
  • Datacenter Location;
  • Files to be hosted, zipped into a single folder;
  • For the case you have a Business Justification for a P2 (High), please make sure to provide that on the support case. In case no valid Business Justification for a P2 is provided, CPS team will adjust the priority to P3 (Medium).

Note: Files hosted on a SFTP server, can be accessed by anyone with access to the server. Therefore, validate the information shared in the files and make sure confidential data is not included

In Addition: When attaching files to the incident, please remove all spaces from the file title.

  • Incorrect: example file.txt
  • Correct: example_file.txt

Keywords

SF, success factors, Bix Z, FTP, Document Hosting, Performance Manager Links, Host Image, Upload Image, file, filehosting

, KBA , image hosting sftp , LOD-SF-PLT-HOS , Static File Hosting , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-OBD-SCR , Software Changes, Services, Provisioning etc. , How To

Product

SAP SuccessFactors HXM Suite all versions