2157471 - Hosting Files on a SuccessFactors Server

• This KBA explains how to host files on a SuccessFactors server in order to generate customized links to be used in the system;
• What are the requirements and information needed to provide to Cloud Support for file hosting requests?
• How can I request a file to be hosted on the instance?
• Which is the proper process to request to host a file in SuccessFactors?
• Is there a limit on how many files can be hosted per request?
• What is the maximum size of a file to be hosted in SuccessFactors?

SAP SuccessFactors HXM Suite

How does the hosting files process work?

• SuccessFactors Cloud Product Support team hosts files on an internal SFTP server from which they are synced to the SuccessFactors webserver;
• The file will be available in a URL link provided in the case created for the request.

Important highlight: 

BE ADVISED THAT YOUR REQUESTED STATIC CONTENT FILES ARE HOSTED IN A PUBLIC DIRECTORY. ANYONE WITH THE CONTENT URL CAN ACCESS YOUR FILES ON THE PUBLIC INTERNET. IF YOU AGREE TO HOST YOUR CONTENT IN A PUBLIC DIRECTORY, PLEASE ADD THE FOLLOWING NOTE TO YOUR case/TICKET:

• "[Customer Name] consents to having its static content files hosted in a Public Directory”.

Note: The maximum number of files you can request to be hosted per case is 15. Additional files must be zipped into a single folder. If hosting more than 15 files is necessary, a separated case must be created for hosting additional files. The maximum file size for each attachment is 250 MB.

What information is required to raise a hosting files request?

Raise a medium priority support case under the component LOD-SF-PLT-HOS with the below information:

• Company ID;
• Datacenter Location;
• Files to be hosted, zipped into a single folder;
• For the case you have a Business Justification for a P2 (High), please make sure to provide that on the support case. In case no valid Business Justification for a P2 is provided, CPS team will adjust the priority to P3 (Medium).

Note: Files hosted on a SFTP server, can be accessed by anyone with access to the server. Therefore, validate the information shared in the files and make sure confidential data is not included

Best practice:

• Avoid using non-English characters in the file name 
• Do not use special characters in the file name with the exception of underscore "_" and hyphen "-"
• When attaching files to the case, please remove all spaces from the file title.
• Incorrect: example file.txt
• Correct: example_file.txt

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, KBA , LOD-SF-PLT-HOS , Static File Hosting , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-OBD-SCR , Software Changes, Services, Provisioning etc. , How To

SAP SuccessFactors HXM Suite all versions