Symptom
- This KBA explains how to host files on a SuccessFactors server in order to generate customized links to be used in the system;
- What are the requirements and information needed to provide to Cloud Support for file hosting requests?
- How can I request a file to be hosted on the instance?
- Which is the proper process to request to host a file in SuccessFactors?
- Is there a limit on how many files can be hosted per request?
- What is the maximum size of a file to be hosted in SuccessFactors?
Environment
SAP SuccessFactors HXM Suite
Resolution
How does the hosting files process work?
- SuccessFactors Cloud Product Support team hosts files on an internal SFTP server from which they are synced to the SuccessFactors webserver;
- The file will be available in a URL link provided in the case created for the request.
Important highlight:
BE ADVISED THAT YOUR REQUESTED STATIC CONTENT FILES ARE HOSTED IN A PUBLIC DIRECTORY. ANYONE WITH THE CONTENT URL CAN ACCESS YOUR FILES ON THE PUBLIC INTERNET. IF YOU AGREE TO HOST YOUR CONTENT IN A PUBLIC DIRECTORY, PLEASE ADD THE FOLLOWING NOTE TO YOUR case/TICKET:
- "[Customer Name] consents to having its static content files hosted in a Public Directory”.
Note: The maximum number of files you can request to be hosted per case is 15. Additional files must be zipped into a single folder. If hosting more than 15 files is necessary, a separated case must be created for hosting additional files. The maximum file size for each attachment is 250 MB.
What information is required to raise a hosting files request?
Raise a medium priority support case under the component LOD-SF-PLT-HOS with the below information:
- Company ID;
- Datacenter Location;
- Files to be hosted, zipped into a single folder;
- For the case you have a Business Justification for a P2 (High), please make sure to provide that on the support case. In case no valid Business Justification for a P2 is provided, CPS team will adjust the priority to P3 (Medium).
Note: Files hosted on a SFTP server, can be accessed by anyone with access to the server. Therefore, validate the information shared in the files and make sure confidential data is not included
Best practice:
- Avoid using non-English characters in the file name
- Do not use special characters in the file name with the exception of underscore "_" and hyphen "-"
- When attaching files to the case, please remove all spaces from the file title.
- Incorrect: example file.txt
- Correct: example_file.txt
Keywords
SF, success factors, Bix Z, FTP, Document Hosting, Performance Manager Links, Host Image, Upload Image, file, filehosting,convert image into URL,jenkins, file hosting in jenkings