SAP Knowledge Base Article - Public

2157796 - Object Reference not set to an Instance of an Object - Onboarding


  • Error displayed throughout all pages in Employee Portal
  • Object reference not set to an instance of an object
  • Credentials are not added in Employee Portal

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Onboarding


Web service credentials not added in Employee Portal, causing below error:



  1. Check the web service credentials and URL configuration in EP. They need to be created/added.
  2. Go to Site Actions-> App Settings, check for keys : WSLogin, WSPassword and WSUrl.
  3. WSLogin : Should be the following format. {instancename}_eeportal.
  4.  WSPassword: Should match the password of servicelogin {instancename}_eeportal - (Go to superadmin site-> Account->Servicelogins to get the password.)
  5. WSUrl: {application URL till partner}/services/EmployeePortalService.asmx


      Add item OBJ REF.jpg


Error, Object reference, ONB, OBD, employee, portal, sf, success factors , KBA , LOD-SF-OBD-EP , Portal , LOD-SF-OBD , Onboarding , Problem


SAP SuccessFactors Onboarding all versions