Symptom
You want to mask the last digits of external phone numbers in Online Monitoring Web site and in the Reports. For example:
- Seen in the field 'From' of screenshot below for the Online Monitoring Web site
- Sometimes you may also see some masking in the Online Reports
Read more...
Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
Online Reports, RPT, Masking, Hidden, phone number, BCM, Contact Center, Data Protection, Rule , KBA , CRM-CCI , Contact Center Infrastructure , How To
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.