SAP Knowledge Base Article - Preview

2159349 - Attributes values are cleared during product change


This KBA describes various problems where one or more of the following issues can be observed:

  • During a product change the attribute values are not transferred into the ISU system.
  • The bus_trans_msg bdoc contains not all attributes for the new time slice in segment ISU_CONT.
  • In the CRM WebUI a new contract is created and the configuration is loaded, but not all configuration values are maintained by the end user.
  • While product change in CRM WebUI the configuration values are not copied from the former product for the newly selected product.



  • CRM 7.0 and higher


SAP enhancement package 1 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 3 for SAP CRM 7.0


Produktwechsel, Anlagefakten fehlen, Versorgungsprodukt mit konfigurierbaren Attributen, , KBA , CRM-IU , Utilities Industry , CRM-IU-BTX , Utilities Industry: Business Transactions , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.