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SAP Knowledge Base Article - PreviewSymptom
When you use desk phones with SAP Contact Center, in various logs, e.g. desk phone logs, CDT logs, PSTN Gateway logs, you see '%20' in display names.
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
hard phone, special characters, ETC, URL Encoding , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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