SAP Knowledge Base Article - Public

2160206 - Location Information Not Populating - I9 Verification Process


  • The location is not available in the dropdown during the I9 Verification Step
  • Corporate Structure relations are not setup

Image/data in this KBA is from SAPinternal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Navigate to SuccessFactors Onboarding
  2. Click on I-9 Process
    • Company = SAP
    • Division = SAP-DIV1
  3. NO selection for "Location"  is available (showing <empty>)

2015-04-23_I9 dropdown list 2.png


The Corporate Structure field is missing the Parent-child relationship.


  1. Verify that Location exist in Corporate Structure
    • Go to Reference Files / Corporatate Structue
    • Click on Location:

2015-04-23_I9 dropdown list 1.png

2. Click on SAP-DEPT1
3. Click Relations
4. Note there is currently no relation defined

2015-04-23_I9 dropdown list 3.png

  1. To Set the Relation:
    • Click Relations
    • Add Relations
    • Highlight "SAP-DIV1
    • Click "Select"
    • Click "SUBMIT"

2015-04-23_I9 dropdown list 4.png

  1. Click on Process
  2. Click on I9 Verification Process
  3. Company = SAP
  4. Division = SAP-DIV1
  5. Location = SAP-DEPT1 should now be available to select

2015-04-23_I9 dropdown list 5.png


SF, success factors, ONB, ODB, I-9, drop down, CorporateStructure, reverification, level 4 , KBA , LOD-SF-OBD , Onboarding , Problem


SAP SuccessFactors Onboarding all versions