SAP Knowledge Base Article - Public

2160266 - "Unable to open calibration session. You might not have the permission to search users." when opening calibration session - Calibration


The error message: "Unable to open calibration session. You might not have the permission to search users." will pop up while opening a calibration session.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP SuccessFactors Calibration

Reproducing the Issue

  1. Proxy as the affected User
  2. Go to Calibration
  3. Click on the session.
  4. Error message is displayed. "Unable to open calibration session. You might not have the permission to search users."


  • The "User Search" permission is not granted in Role-Based Permissions.
  • One or more subjects of the calibration session are not part of the target population for the User Search permission granted to the Participants.


  1. Log in as super admin and give the permission to everyone. The permission is under General User Permission > Company Info Access.


  2. After granting the permission, please try opening the session. Remember NOT to restrict target for owner in Calibration template via Admin Center > Manage Calibration Template > Advanced > Restrict Calibration Role Access by Target Population.
  3. If the User Search permission is already granted, please check the target population and ensure that the subjects of the session are included in the target population. Tip: You can use the User Role Search tool to check if the user accessing the calibration session has User Search permission and if subjects are included in their target population.


  1. The user search permission is not specific for Calibration.
  2. It is a Platform required permission.
  3. Without this permission, you are not able to get User's information, which means you cannot retrieve user information when you open a session.
  4. To open a Calibration session, the minimum permission is that a role has "Read" permission, which is configured in Manage Calibration Settings.


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SAP SuccessFactors HCM Core all versions