SAP Knowledge Base Article - Public

2160723 - Candidate Bypassed Orientation Step - [ONB]


  • The candidate was not found in the Orientation step
  • A candidate skipped the Orientation Step in Onboarding
  • Audit trail indicates a candidate was able to bypass the Orientation Step after NES was completed

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.  


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Navigate to SAP SuccessFactors HCM > Onboarding
  2. Search for the affected candidate(s) in work queue
  3. Check Audit trail for the affected candidate(s) to confirm Orientation step was skipped after NES was completed

See the screenshot below:



The candidate was flagged as a REMOTE HIRE.

  1. Check for the Documents under Document Centre.

See the screenshot below:


  1. Notice there is a US I-9 Remote form under the Document Centre.
  2. This means the candidate is a Remote Hire. Hence, as per the process, Remote Hires will not have an Orientation step.


  1. Note a Remote Hired Candidate will not have the Orientation step during hiring process.
  2. Please see the below process followed for remote hires:



SF, success factors, ONB, OBD, orientation steps, remote hire, on boarding , KBA , LOD-SF-OBD-SYS , System Performance, Usability, Errors, Security , Problem


SAP SuccessFactors Onboarding all versions