Symptom
- The candidate was not found in the Orientation step
- A candidate skipped the Orientation Step in Onboarding
- Audit trail indicates a candidate was able to bypass the Orientation Step after NES was completed
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Navigate to SAP SuccessFactors HCM > Onboarding
- Search for the affected candidate(s) in work queue
- Check Audit trail for the affected candidate(s) to confirm Orientation step was skipped after NES was completed
See the screenshot below:
Cause
The candidate was flagged as a REMOTE HIRE.
- Check for the Documents under Document Centre.
See the screenshot below:
- Notice there is a US I-9 Remote form under the Document Centre.
- This means the candidate is a Remote Hire. Hence, as per the process, Remote Hires will not have an Orientation step.
Resolution
- Note a Remote Hired Candidate will not have the Orientation step during hiring process.
- Please see the below process followed for remote hires:
Keywords
SF, success factors, ONB, OBD, orientation steps, remote hire, on boarding , KBA , LOD-SF-OBD-SYS , System Performance, Usability, Errors, Security , Problem
Product
SAP SuccessFactors Onboarding all versions