SAP Knowledge Base Article - Preview

2161058 - Error in SuccessFactors API: "Attempted login from unauthorized ip"

Symptom

While accessing SuccessFactors instance via API, the following error is returned:

<error>
   <errorCode>FAILED_AUTHENTICATION</errorCode>
   <errorMessage> Authentication failed. Attempted login from unauthorized ip: xxx.xxx.xxx.xxx to company id: xxxx by username: user(status code = 8)</errorMessage>
</error>

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

  • SAP SuccessFactors HXM Suite
    • OData API
    • SFAPI

Product

SAP SuccessFactors HCM Suite all versions

Keywords

FAILED_AUTHENTICATION, Authentication failed, SFAPI, OData, API Login Exceptions, 401, login from this IP address is prohibited, restriction , KBA , LOD-SF-INT-API , API & Adhoc API Framework , LOD-SF-INT-ODATA , OData API Framework , LOD-SF-RCM-API , Webservices & APIs , Problem

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