SAP Knowledge Base Article - Preview

2161834 - Unable to Connect to Jam. Please Verify your Jam Integration setting and connectivity whilst adding Jam Groups to an item in LMS

Symptom

  • After Integrating Jam into LMS, administrators are still not able to search catalog or add Jam groups to Items.
  • When searching catalog, you see this error.
    catalog search.png
  • When adding Jam Groups to an item this error is displayed
    add Jam Groups to item.png

  "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

SAP SuccessFactors Learning Management System

Product

SAP SuccessFactors Learning all versions

Keywords

sap sf success factors LMS learning JAM integration Enable API Feature Management successFactorsCubeTreeBaseURL jamIntegrationEnabled Groups Unable to connect to Jam to retrieve search results Social Please verify your settings and connectivity , KBA , LOD-SF-LMS-JAM , Integration with SAP Jam , LOD-SF-INT , Integrations , LOD-SF-LMS , Learning Management System , LOD-SF-JAM , SAP Jam , Problem

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