SAP Knowledge Base Article - Public

2161834 - Unable to Connect to Jam. Please Verify your Jam Integration setting and connectivity whilst adding Jam Groups to an item in LMS


  • After Integrating Jam into LMS, administrators are still not able to search catalog or add Jam groups to Items.
  • When searching catalog, you see this error.
    catalog search.png
  • When adding Jam Groups to an item this error is displayed
    add Jam Groups to item.png

  "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP SuccessFactors Learning Management System

Reproducing the Issue

  1. Prerequisites to integrate JAM with the LMS should be met:
    1. JAM and BizX must be integrated
    2. BizX and LMS must be integrated
  2. Configuration on the LMS Administration (System Admin>Configuration>System Configuration>LMS_ADMIN)
    1. Changes to LMS_ADMIN config file: jamIntegrationEnabled = true
    2. Changes to BizX config file with the  (System Admin>Configuration>System Configuration>BizX): successFactorsCubeTreeBaseURL='according to the correct server mapping'
      successFactorsCubeTreeBaseURL= (where ## is the data center the customer server is located)


The Jam API has not been Enabled in JAM Admin settings


  1. In BizX home page Home > JAM > Admin Settings > Features.
  2. Scroll to Feature Management
  3. Make sure that “Enable API” is checked.

    Enable API.png
    Note: Disabling the API feature will prevent access to your Jam environment via the Jam API and will prevent access using the mobile clients


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