SAP Knowledge Base Article - Public

2162771 - Manually deactivated users not staying deactivated in Learning.

Symptom

After setting a user status to inactive , the next day the user is getting activated again.

Environment

SAP SuccessFactors Learning

Cause

There is a User Connector - SF running in the learning administration, that is reactivating the user every day.

Resolution

See if the feed file that is incoming from the Provisioning job/Integration Center is having the user ID as part of it.

Make sure the status of the user is maintained as 'Inactive' in the feed file (or) make changes to the feed file such that the user is not present in the feed file that is flowing into Learning.

Keywords

Deactivated users, reactivated, inactive user, active user, User Connector SF, User sync , KBA , LOD-SF-LMS-USR , User Entity , How To

Product

SAP SuccessFactors Learning all versions