2162780 - Return Order replication failing due to Error SLS_LORD 018

• When we create return orders through ARM, then error E SLS_LORD 018 affects the return orders replication between CRM and ERP systems.
• After implementing sap note "1870685 - ARM: Partners are not replicated to order" error message E SLS_LORD 018 (" Field '&' is mandatory ").
• All created return orders of BDOC type BUS_TRANS_TYPE (in CRM system) are stuck in CRM Middleware in status .
• Order replication from CRM to ECC returns error message no. CRM_ORDER_MISC 020 .
• Error messages 'CRM_COMPL_ARM - 104' (" Advanced Returns Management Upload: Error received from ERP_LORD_SET ") & 'CRM_COMPL_ARM - 105'  (" Advanced Returns Management Upload: Error received from ERP_LORD_SAVE ") raised.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

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• SAP Customer Relationship Management 7.0 and higher
• SAP enhancement package for SAP Customer Relationship Management
• SAP enhancement package for SAP CRM, version for SAP HANA

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Advanced Returns Management , CL_CRM_COMPL_ARM_TOOLS , CRM_MAP_PARTNER_TO_ERP , ADDR_SELECT_ADRC_SINGLE , CRM_COMPL_ARM_ERP_UPLOAD_PROXY , CL_CRM_COMPL_ARM_R3_UPLOAD MAPPING_HEADER_DATA , ERP_LORD_SET_MSR , CL_LORD_OBJECT , DO_FIELD_IMPORT , CONV_EXIT_PARVW_OUTPUT_RFC , CL_CRM_ERP_IL , CALL_FUNCTION_NOT_FOUND , Field is mandatory , "SLS_LORD 018", SLS_LORD018, "CRM_COMPL_ARM 104", CRM_COMPL_ARM104, "CRM_COMPL_ARM 105", CRM_COMPL_ARM105, , KBA , vbeln , bus_trans_type , crm_lord2_badi , crm_compl_arm , crm_order_misc , if_ex_crm_lord2~maintain , CRM-BTX-COM , Complaints/Returns/In-house Repairs , SD-SLS , Sales , CRM-BTX-ERP , CRM UI for ERP Sales Documents , Problem